With the release of the Amazon Alexa-enabled Echo in Nov. 2014, voice-enabled experiences have become an unstoppable force. Experts predict that 1.83 billion people worldwide will be using digital voice assistants and that 30 percent of our interactions with technology will be through conversations through smart machines. Today, designers around the world deliver screen-based experiences. But very soon, they'll have to adapt to technologies that meet customers on their terms.
In partial fulfillment of the requirements to earn a master's degree in Media Management at The New School, I set out to deliver a voice toolkit that could be used by my colleagues to create new media experiences.
Lauren Dillard is a senior product designer at MassMutual and professor of information architecture and user experience design at Jefferson in East Falls, PA. For more information about Lauren, visit her website.